How should you communicate with a resident who has hearing impairment?

• A. Speak loudly from across the room
• B. Face the resident, speak clearly, use short sentences, and consider using written or visual cues; ensure hearing aids are used
• C. Shout to get attention
• D. Only rely on sign language

Answer: (D)

Communicating with someone who has a hearing impairment works best when you combine visibility, clear speech, and additional cues. Position yourself so you’re facing the resident, speak clearly and at a moderate pace, and use short, simple sentences. Adding written or visual cues helps reinforce what you’re saying, and making sure their hearing aids are in and functioning maximizes their ability to hear you. This approach gives the resident multiple ways to receive the message and supports better understanding.

Raising your voice or shouting isn’t reliably effective and can be uncomfortable or distorted for the listener. Relying only on sign language isn’t appropriate for all residents, since not everyone knows sign language or has access to an interpreter. Using a combination of clear speech, visual/written cues, and available hearing devices covers more bases and promotes accurate communication.